Returns and refunds

Your rights

Nothing in this policy limits your rights under Singapore consumer protection law, including the Consumer Protection (Fair Trading) Act and its “lemon law” provisions for goods that do not conform to the contract at the time of delivery.

Damaged, defective or incorrect items

If an item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a repair, replacement or refund as appropriate at no cost to you.

Change of mind

Change-of-mind returns are accepted within 7 days of delivery for unopened items in their original sealed packaging (to be confirmed). Items that have been opened, used, registered or installed, and software, consumables or custom-configured systems, may not be eligible. Return shipping for change-of-mind returns is at the customer’s cost unless agreed otherwise.

How to start a return

• Email mmq3trading@outlook.com or call +65 8132 2502 with your order number.
• We will confirm eligibility and provide return instructions.
• Pack the item securely with all accessories and documentation.

Refunds

Approved refunds are issued to the original payment method once the returned item has been received and inspected, typically within 5–10 working days (to be confirmed). Original delivery charges are refunded only where the return is due to our error or a defect.